2021 JUST PAWS CUSTOMER SURVEY RESULTS
Thank you to the 87 Clients that completed our Survey this past June and July.
1. What do you think we are doing well or like?
a. providing the groom that you want 98%
b. charging a reasonable price 98%
c. providing courteous service 99%
d. providing appointments when you need them 92%
e. answering phone messages promptly 93%
f. providing a well-kept environment 92%
g. our location 86%
h. our business hours 86%
2. What do you think we could do better to meet your dog's grooming needs?
Comments were:
Nothing, you are wonderful. Not a thing, you are wonderful! Not a thing.
I am always satisfied with Jessica's work - everything is perfect.
I have a twit for a dog, and she loves Jess. You are amazing. EVERYTHING AWESOME!
Nothing, we love coming here. Everything was wonderful. Love all that you do for our baby.
Jess does an amazing job of meeting my elderly dog's and my needs.
3. If there was one thing you would like us to do what would it be?
A few people mentioned that they would like for us to have on-line booking. We understand how that would be more convenient for our customers however, financially and because of the nature of our business this is something we cannot accommodate. There was also a comment about extended and Saturday hours. We are thinking about being open on one Saturday every month later this year. Until then on certain circumstances Jess will make an appointment for a Saturday morning.
4. Would you recommend us to a friend or neighbor?
99% of those surveyed said YES